Returns and refunds

We want every order to be right. If something is wrong, tell us and we will fix it. Call or WhatsApp 067 721 5985 with your order number.

Something wrong with your order?

We will replace the item or refund you if a product is:

• missing from your order, or not what you ordered;
• damaged, leaking or spoiled when it arrives;
• past its best-before or expiry date when it arrives;
• frozen food that was not frozen when it arrived.

How to tell us

1. Call or WhatsApp us on 067 721 5985.
2. Give us your order number and say what is wrong.
3. If you can, send a photo of the item on WhatsApp. If you can’t, that’s fine: just tell us.

Please tell us on the day of delivery for frozen chicken and fish, and within 3 days for everything else. This helps us check what went wrong with the delivery.

Your money back

• We refund you within 7 days of agreeing the refund.
• Card payments are refunded to the same card. Bank transfers (EFT) are refunded to your bank account. We will ask you for your bank details by phone or WhatsApp; we never ask for your PIN or passwords.
• If the whole order is wrong because of our mistake, we refund the delivery fee too.

Changed your mind?

Because we sell food, we cannot take back food that is in good condition once it has been delivered, unless the law requires it. This is permitted because the 7-day cooling-off right for online orders does not apply to food for everyday use delivered to your home (Electronic Communications and Transactions Act, section 42).

You can cancel at no cost before your order leaves us. Just call or WhatsApp us.

Your rights under the law

This policy does not take away any of your rights under the Consumer Protection Act. If a product is unsafe or of poor quality, you are entitled to a replacement or refund as that Act provides.